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*NOTICE: The key resource for all program information will be the current year Program Manual and the News & Updates page of the program website.  Project Sponsors shall refer to the Manual and website for program information and updates.

Frequently-Asked Questions (FAQs) – Updated June 30, 2011

Program Budget

Eligible Measures

Implementation

Reporting

Program Budget

Q:  Is the Underserved Counties budget a separate budget?

A:  No. The Underserved Counties budget is included in the Total Program Budget.

Q:  What can a Project Sponsor do if there are no more program funds available?

A:  Check the system daily to see if additional funds have been released.  Additional funds may be released if the current reservations under other Project Sponsors cannot be accomplished within the 30 day timeframe.

Eligible Measures

Duct Efficiency: (Please refer to the Duct Tool Helper FAQs on Download/Tools for additional information.)

Q:  How do you treat Duct Efficiency measures for Multi-Family locations that have both down and upstairs living quarters per unit?

A:  The base requirement for Duct Efficiency is that the majority of the ductwork must be located in non-conditioned space.  A 2-story apartment unit confirmed to have the majority of ductwork located in non-conditioned space, may then be entered as a “Single-Family” location to more accurately capture the duct efficiency savings.  First, enter the multi-family template for pre-approval as usual, adding in comments that some will be entered as single-family and the explanation.  Upon template approval, add each applicable location as a single-family customer and, because it will require pre-approval as a duplicate address, provide the explanation in the notes section to expedite approval.  Using this procedure will assure that 1) multi-family installations have proper pre-approval, and 2) installations are reported as accurately as possible.

Q:  How do you treat multi-family complexes that are single story?

A:  Townhomes and 3- or 4-plex living quarters that are single story will need to be treated as a “Single-Family” location to more accurately capture the duct efficiency savings.  First, enter the multi-family template for pre-approval as usual, adding in comments that some will be entered as single-family and the explanation.  Upon template approval, add each applicable location as a single-family customer and, because it will require pre-approval as a duplicate address, provide the explanation in the notes section to expedite approval.  Using this procedure will assure that 1) multi-family installations have proper pre-approval, and 2) installations are reported as accurately as possible.

Infiltration:

Q:  Please describe what is meant by a 10-year measure life, as applicable to infiltration measures.

A:  Any measure that would not have a 10-year life expectancy once installed would be ineligible. Examples are those measures that the home owner may remove (attic access) and use of materials that are porous or non-rigid (foam applied over a wall penetration). Caulking an attic access would not be considered a ten-year life, since the home owner may have to break the seal to gain access to the attic. In this case, clear V-strip could be installed on the attic side of the trim board. It should stick to the trim well, and the attic entry cover would have to be heavy enough to compress it flat against the trim. As with all measures, proper installation (clean surface, for example) is imperative for the measure to have the required life expectancy. 

Q:  Are light switch and receptacle cover gaskets eligible as part of the infiltration measure?

A:  Yes.  They are still eligible measures, although they are not included in the prescriptive measure requirements.

Insulation:

Q:  Am I required to attach an insulation certificate for attic insulation near the attic opening?

A:  It depends.  In the HTR, the certificate is required for all installations.  In the RSOP, the certificate is strongly suggested.  As with all measures, if it is required by code in the location of the installation, it is always required.  As stated in the program agreement, all measures installed by the project sponsor must comply with applicable ordinances and regulations.

Lighting (HTR SOP only):

Q: What light fixtures are allowed for CFL measures?

A: All interior light fixtures are eligible for CFL treatment, except "Hollywood" style or other vanity bathroom light fixtures with 4 or more light sockets.

Implementation

Q:  Where may I find information on how to use the database?

A:  Refer to the AEP RES-HTR User Guide, which may be found on the Downloads/Tools page of this website.

Q:  What if a Project Sponsor fails to request pre-approval on multi-family installations?

A:  AEP will not consider payment of installations when pre-approval has not been granted prior to installation.  All multi-family installations require the program manager’s approval.

Q:  What if a Project Sponsor did not submit the required work schedule to multi-family projects seven (7) days prior to installation?

A:  AEP will not consider payment of installed measures when a work schedule has not been submitted prior to installation.

Q:  I have accomplished the current reservation, why can’t I make another reservation?

A:  A Project Sponsor may only have one reservation open at a time.  Therefore, you will be required to close the accomplished reservation before attempting to make another reservation.

Q:  If a residence has both electric heat and gas heat, how should it be entered?

A:  You may handle this situation in two ways: 1) contact the AEP Program manager to inform them of the situation; or 2) enter the heating type for the largest square footage space, clearly note on the installation page, and advise AEP of the situation.  Prior notice to AEP is better than no notification.  Discrepancies discovered upon inspection are considered inaccurate reporting and may result in measure failure.

Q: Can you provide examples of accurate and inaccurate reporting as applicable to measure installations?

A: Please refer to the “Examples of Poor Measure Installations and Reporting” presentation on the Downloads/Tools page of this website.

Q:  What should be entered for an air handler location in a closet?

A:  Typically, an air handler located in a closet is considered conditioned space.  By definition, non-conditioned space is considered to be an area that is typically above 90 degrees Fahrenheit or below 50 degrees Fahrenheit.  For the time being, if a closet is open to the attic, Project Sponsors shall report it as “attic/garage”.

Q:  When entering and ESI-ID, what if the database populates a different address than the customer gave me for their residence?

A:  In some cases, city or county authorities have assigned new 911 addresses and the database has not been updated to reflect the new address.  In these cases, please enter the new or more accurate address in the Sponsor Notes box on the Customer Info screen.  This will greatly expedite the inspection process for rural customer.

Reporting

Q:  How many Invoice Reports may a Project Sponsor submit a month?

A:  The system currently allows a Project Sponsor to submit only one Invoice Report per month.

Q:  When should I submit an Invoice Report?

A:  Invoice Reports must be submitted by the last day of each month for all installations which are complete.  Submitting an Invoice Report earlier than the last week of the reporting month does not guarantee early processing.  Inspections are generated and invoices processed for each reporting month only after all invoices for the prior month are finalized.

Q:  If I submit an Invoice Report on the last day of the month but still have funds remaining on my reservation, do I have to close out the reservation?

A:  No.  You may continue to add installations using the reserved funds until 1) the funds are all used or 2) the reservation ends.  You may then make an additional reservation up to the monthly and/or project sponsor limit, if funds are available.  At the end of the month, you would submit an Invoice Report for all completed installations.  To state it another way, you must submit an Invoice Report by the last day of the month for all completed installations.  In order to not lose your reserved funding, you must add the installations to the database before the reservation close date.

 

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