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Information for Customers

The Residential Standard Offer Program (RSOP) provides incentives to participating contractors (Project Sponsors) for the estimated demand and energy savings that occur when they install qualifying energy efficiency measures at the homes of TNC’s residential customers.  Participating Project Sponsors market their services to customers. You and the contractor agree upon measures to be installed, terms of the sale, price, and any other issues.  As a customer, you will be asked to sign and date the Host Customer Agreement and Acknowledgement form provided by TNC to document your participation in the RSOP.  Upon notice of the installation from the Project Sponsor, TNC will select a random sample of sites and measures to inspect and will contact those customers to schedule an inspection. Incentives are then paid to the Project Sponsors for the demand and energy savings resulting from the installation.

As a consumer:

  • Be sure you understand the terms of any agreement before signing, and know in advance how much you will pay to the contractor.
  • Request a copy of all paperwork.
  • Remember that You Decide what work will be done; and You and your contractor determine the price, warranty, and any other issues

To find a participating service provider, select the link on the left side of this page. 

Information for Service Providers

The primary objective of the RSOP is to achieve cost-effective reduction in peak summer demand.  TNC will enter into contracts for peak demand and energy savings with service providers (Project Sponsors) such as air conditioning contractors, insulation contractors, or national energy services companies.  Program details can be found in the Program Manual, which can be downloaded via the link on the left menu of this page, or by selecting the Program Manual from the Downloads/Tools page.















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